Privacy Policy

PRIVACY POLICY
Last updated: November 29, 2025

This Privacy Policy describes how LCreate Prints (“LCreate Prints”, “Company”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.LCreatePrints.com (the “Site”), use any services we offer, or interact with us on social media or via email/SMS.

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our Site.

1.1 Personal Data

“Personal Data” means information that identifies you as an individual, such as:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Account login details (if applicable)

  • Any information you voluntarily provide (e.g., in forms, messages, or order notes)

You provide this information when you:

  • Place an order on www.LCreatePrints.com

  • Create an account on our Site

  • Subscribe to our newsletter

  • Fill out a contact, quote, or custom order form

  • Enter a contest, giveaway, or survey

  • Communicate with us by email, chat, or social media

You are not required to provide personal data, but if you choose not to, certain features of the Site or services may not be available.

1.2 Derivative Data & Usage Information

When you visit the Site, certain information is collected automatically by our systems and by third-party tools, such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Date, time, and duration of your visit

  • Pages you view and how you navigate the Site

  • Referring/exit pages and URLs

  • General location information (e.g., city/region)

This information helps us analyze how visitors use the Site, improve performance, and protect security.

1.3 Financial Data

If you make a purchase, we collect information necessary to process your payment, such as:

  • Payment method type (e.g., credit/debit card, Shop Pay, PayPal, etc.)

LCreate Prints does not store full credit card numbers or sensitive payment details on our own servers. Payments are processed securely through Shopify’s payment gateway and/or third-party payment processors. Please refer to their privacy policies for more details on how they handle your financial data.

1.4 Social Networking Data

If you interact with us through social media (e.g., Facebook, Instagram, TikTok, Pinterest), we may receive certain information from those platforms, such as:

  • Your name or username

  • Profile photo

  • Public profile information

  • Comments, likes, and messages you send to us

  • Any information you choose to share with us via social messaging or tags

This information is governed both by this Privacy Policy and the privacy policies of the social platforms you use.

1.5 Mobile Device Data

If you access the Site via a mobile device, we may collect:

  • Device model and identifier

  • Operating system and version

  • Mobile browser type

  • General location data (if device settings allow)

1.6 Other Voluntary Data

From time to time, you may choose to provide additional information (for example, when entering giveaways, surveys, or requesting custom or wholesale quotes). It will be clear at the time of collection what you are providing and why.

2. AI / CHATBOT / AUTOMATION DISCLOSURE

We may use automated chatbots or AI-powered assistants (“AI Agents”) on our Site or in our support channels to help answer questions, provide product information, suggest designs, or help you navigate our DTF transfer ordering process.

2.1 Nature of AI Interactions

When you interact with an AI Agent, you are communicating with an automated system, not a human. We will clearly indicate when you are interacting with a bot or automated assistant.

AI Agents are designed to be helpful, but they have limitations and may sometimes provide incomplete or inaccurate information.

2.2 Data Collection by AI Agents

Information you provide during AI interactions may be:

  • Used to respond to your questions and requests

  • Logged to improve the performance and accuracy of the AI

  • Used internally for training, quality assurance, and improving customer experience

Where possible, we work with service providers that anonymize or aggregate conversation data.

2.3 Limitations & Disclaimers

  • AI-generated responses are for general informational purposes only and are not legal, financial, medical, or professional advice.

  • Official policies on our Site, invoices, email confirmations, and written terms always override any AI-generated statements.

  • Do not share highly sensitive personal data (e.g., full card numbers, social security numbers, detailed health information) in chatbot conversations.

2.4 Opt-Out of AI Interactions

If you prefer not to interact with AI Agents, you may:

3. HOW WE USE YOUR INFORMATION

We use the information we collect for purposes including, but not limited to:

3.1 Order Processing & Fulfillment

  • Process and deliver your orders for DTF transfers, custom designs, and related products

  • Provide order confirmations, shipping updates, and receipts

  • Manage returns, exchanges, and customer service related to your orders

3.2 Customer Service & Support

  • Respond to your inquiries and requests

  • Provide support via email, chat, and social media

  • Help troubleshoot issues with orders, files, or artwork

3.3 Account Management (if applicable)

  • Create and manage your account on www.LCreatePrints.com

  • Maintain your order history, saved information, and preferences

3.4 Communication & Marketing

  • Send newsletters, new product announcements, weekly drop information, and promotions (with your consent where required)

  • Inform you about sales, special offers, and updates to our services

  • Send follow-up emails related to past orders, abandoned carts, or product recommendations relevant to shirt makers, boutiques, and print shops

You can opt out of marketing emails at any time as described in Section 9.

3.5 Site Functionality & Improvements

  • Analyze usage and trends to improve site design, layout, and performance

  • Develop new features, products, or services based on demand and user behavior

  • Track the effectiveness of marketing campaigns and advertising

3.6 Security & Fraud Prevention

  • Detect, investigate, and prevent fraudulent transactions and misuse of our services

  • Protect the security and integrity of our Site, systems, and customer data

3.7 Legal & Regulatory Compliance

  • Comply with legal obligations, tax requirements, and law enforcement requests

  • Enforce our Terms of Service and other agreements

We may also use de-identified or aggregated information for analytics and business planning.

4. LEGAL BASES FOR PROCESSING (IF APPLICABLE)

Where required by law (e.g., in the EU/UK), we process personal data under the following legal bases:

  • Performance of a contract – To fulfill your orders and provide services you request.

  • Legitimate interests – To operate our business, improve the Site, communicate with you, and maintain security, where our interests are not overridden by your rights.

  • Consent – For email marketing, certain cookies/analytics, or other uses where consent is required. You can withdraw consent at any time.

  • Legal obligation – To comply with applicable laws and regulations.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal data for third-party marketing.

We may share your information with:

5.1 Service Providers

We share data with trusted third parties who assist us in operating our business, such as:

  • Shopify (e-commerce platform & hosting)

  • Payment processors (e.g., Shopify Payments, PayPal, and similar providers)

  • Shipping and fulfillment partners (e.g., carriers and logistics providers)

  • Email marketing and automation platforms

  • Analytics and advertising providers (e.g., Google Analytics, Meta/Facebook Pixel)

  • Customer service, helpdesk, and chat providers

  • IT, hosting, and security providers

These providers are given only the information needed to perform their services and are expected to protect it and use it only for those purposes.

5.2 Legal Requirements & Protection

We may disclose your information:

  • To comply with applicable laws, regulations, or legal processes

  • To respond to lawful requests by public authorities

  • To protect the rights, property, or safety of LCreate Prints, our customers, or others

  • To enforce our Terms of Service or other agreements

5.3 Business Transfers

If LCreate Prints undergoes a merger, acquisition, sale of assets, reorganization, or similar event, your information may be transferred to a successor entity. In such case, we will use reasonable efforts to ensure the new entity honors this Privacy Policy or notifies you of changes.

6. SHOPIFY & THIRD-PARTY LINKS

Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall. For more information, please review Shopify’s own privacy policy and terms of service.

The Site may contain links to third-party websites or services that are not owned or controlled by LCreate Prints. We are not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to review their privacy policies.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies on www.LCreatePrints.com to:

  • Keep you logged into your account (if applicable)

  • Remember your cart contents and preferences

  • Understand how visitors use the Site

  • Customize content and advertisements

Types of cookies may include:

  • Strictly necessary cookies – Required for core functionality (e.g., cart, checkout).

  • Performance/analytics cookies – Help us understand site usage and improve performance.

  • Functional cookies – Remember preferences and settings.

  • Advertising/retargeting cookies – Show ads that may be more relevant to your interests.

You can control cookies via your browser settings. Disabling certain cookies may affect the functionality of the Site.

8. ADVERTISING & ANALYTICS (GOOGLE, META/FACEBOOK, ETC.)

We may use third-party tools such as:

  • Google Analytics & Google Ads – For analytics, remarketing, and reporting.

  • Meta/Facebook Pixel – For advertising, retargeting, and conversion tracking.

These tools use cookies or similar technologies to collect usage information and help us understand how our ads and Site are performing.

You can learn more and opt out through:

  • Google’s Privacy Policy and the Google Analytics opt-out browser add-on

  • Facebook/Meta’s Ad Preferences settings and Privacy Policy

9. EMAIL & SMS COMMUNICATIONS

9.1 Email

If you subscribe to our email list, make a purchase, or create an account, we may send you:

  • Order confirmations and transactional emails

  • Shipping and delivery updates

  • Service-related announcements

  • Marketing emails about DTF drops, new designs, promotions, and resources for boutiques and shirt makers (with your consent where required)

You can unsubscribe from marketing emails at any time by using the “unsubscribe” link in the email or contacting us at lacey@LCreatePrints.com. Transactional emails related to orders may still be sent.

9.2 SMS / Text Messages (If Used)

If you opt in to receive SMS/text messages from LCreate Prints, we may send:

  • Order and shipping updates

  • Time-sensitive alerts (e.g., order issues, pick-up reminders if applicable)

  • Occasional promotional messages (with your consent)

Your mobile number and SMS consent will not be sold or shared with third parties for their own marketing purposes. You may opt out at any time by replying “STOP” to our messages or following the opt-out instructions provided.

10. DATA RETENTION

We retain personal data for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Provide our products and services

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

For example, we may retain certain order and transaction records for tax and accounting purposes for a period required by law. When data is no longer needed, we will take reasonable steps to delete or anonymize it.

11. SECURITY OF YOUR INFORMATION

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration, including:

  • Using secure socket layer (SSL) technology for data transmission

  • Following industry-standard security practices

  • Limiting access to personal data to authorized personnel and service providers

However, no method of transmission or storage is completely secure. By using the Site, you acknowledge that we cannot guarantee absolute security.

If we become aware of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you as required by applicable law.

12. YOUR RIGHTS & CHOICES

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access – Request a copy of the personal data we hold about you.

  • Correction – Request that we correct inaccurate or incomplete data.

  • Deletion – Request that we delete certain personal data, subject to legal exceptions.

  • Restriction – Request that we restrict certain processing of your personal data.

  • Objection – Object to certain processing, such as direct marketing.

  • Data portability – Request a copy of your data in a structured, machine-readable format.

  • Withdraw consent – Withdraw consent where our processing is based on your consent.

To exercise any of these rights, please contact us at lacey@LCreatePrints.com. We may need to verify your identity before responding to your request.

13. CHILDREN’S PRIVACY

The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it. If you believe a child under 13 has provided personal data to us, please contact us at lacey@LCreatePrints.com.

14. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

  • The right to know what categories of personal information we collect and how we use and share it.

  • The right to request access to and deletion of your personal information.

  • The right to opt out of the sale or sharing of your personal information (we do not sell your personal data for monetary consideration).

  • The right to non-discrimination for exercising your privacy rights.

To exercise these rights, please contact us at lacey@LCreatePrints.com and indicate that you are a California resident making a CCPA/CPRA request. We may need to verify your identity and residency.

15. INTERNATIONAL USERS

LCreate Prints operates in the United States. If you access the Site from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers are located, which may have different data protection laws than your home country. By using the Site, you consent to this transfer.

We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Changes are effective when posted on this page. Your continued use of www.LCreatePrints.com after changes are posted constitutes your acceptance of the updated Policy.

17. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

LCreate Prints
Email: lacey@LCreatePrints.com

We value our relationship with you and want you to feel confident about how your information is handled when you shop with LCreate Prints.